Misconceptions about machine learning (ML) are running rampant among business leaders, and hindering organizations from effectively using and seeing results from transformative technologies. A new report from Forrester demystifies what ML really is and how to differentiate between complex terms. These are a few important takeaways you can use to get literate in machine learning and avoid the most harmful misconceptions.
Because there are so many complicated terms being used sometimes interchangeably or incorrectly – like neural networks, deep learning, and artificial intelligence – it can be very difficult to understand what machine learning really is. Forrester defines machine learning as “applied statistics and other algorithms to identify probabilistic relationships in data.” ML is not a number of things: it is not computers learning to think and make decisions like humans, nor is it all about predicting the future. In reality, ML is about identifying patterns in data. Depending on the context, and when the future resembles the past, machine learning can be helpful with predicting the future – but it’s not always prescriptive.
ML is best used for ingesting and analyzing large amounts of data at scale and across multiple sources that are too complex for people to handle. However, ML struggles in situations where the data is noisy, limited, or when human judgment and reasoning is required. Optimal use cases for ML include:
Good ML models will be less biased than most people, but ML is only as objective as the data that people provide it. As a result, it’s important to be aware of the bias that may exist in your data and take steps to minimize it in order to avoid letting the technology inherit historical inequities.
A fear of incorporating machine learning into business processes often stems from the incorrect assumption that ML models are too complex and that the rationale behind its decisions can’t be explained. The reality is that ML is more transparent than people – it’s just harder to explain. According to Forrester, “People are excellent at explaining their decisions, but their explanations frequently have little to do with their actual decision-making processes. The reverse is true of ML models”. Explaining ML models requires high ML literacy, as well as clear communication from data scientists. If an organization lacks either of these aspects, it can be difficult to grasp the machine’s decisions.
Incorporating AI and ML can propel businesses towards incredible growth – but it requires a deep understanding of each in order to succeed. Download Forrester’s report to learn the Seven Myths of Machine Learning and enhance your machine learning IQ.