In this strategic role you will manage the customer success of the company's clients, setting best practices and in all ways making sure each and every client gets outstanding service, actionable support, and maximum value out of the platform.
This is a role mixing marketing strategy, technical skills and leadership qualities in a position of professional authority.
The ideal candidate will have deep experience in client management, digital marketing and performance, deep business and marketing strategy, experience with platform businesses.
- Lead and provide outstanding service and support to global clients.
- Lead global client campaigns to Ensure maximum value and ROI over the platform.
- Review each client for optimization options and strategy adjustments.
- Lead the clients marketing strategy through Albert's platform.
- Drive Client Success across the company: align with marketing to improve customer communications, partner with sales to drive customer growth, expanding revenue through up-sell/cross-sell.