Job Detail

R&D Support Engineer (Tier 3 Support)
Tel Aviv – R&D Support Team

Join the top tier of technical support at Albert.

Responsibilities:

The R&D Support Team is the top tier of technical support at Albert. As part of the team you will: 

  • Provide R&D level (Tier 3) support for Account Managers, Professional Services, and Data Researchers.
  • Handle day to day activities in terms of deep investigation of support tickets, escalation handling, monitoring alarms, and alerts.
  • Work with developers and product teams to resolve problems in production and deliver fixes.
 
Requirements:

Requirements:

  • 2+ years of proven experience as a Tier 3 support engineer.
  • Bachelor’s degree in information systems, software engineering or equivalent.
  • High-level of troubleshooting production bugs, logs analysis, and performance troubleshooting.
  • Very eager to dig into technical support issues to figure out the root cause.
  • Experience with SQL scripting.
  • Willingness to work in a start-up software company.
  • Bring a positive, collaborative, team-oriented attitude to the office and your customers every day.

Advantage: 

  • Background in Python programming, Javascript.
  • Background in the online marketing field.
  • Familiarity with Facebook Business Manager, Google Adwords, Google Analytics.
 
JOIN TO US
Send your CV to cv@albert.ai or click on the “Apply Now” button.