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R&D Support Engineer (Tier 3 Support)
Tel Aviv – R&D Support Team
Join the top tier of technical support at Albert.
The R&D Support Team is the top tier of technical support at Albert. As part of the team you will:
Provide R&D level (Tier 3)
for Account Managers, Professional Services, and Data Researchers.
Handle day to day activities in terms of deep investigation of
tickets, escalation handling, monitoring alarms, and alerts.
Work with developers
product teams to resolve problems in production and deliver fixes.
2+ years of proven experience as a Tier 3
Bachelor’s degree in information systems, software engineering or equivalent.
High-level of troubleshooting production bugs, logs analysis, and performance troubleshooting.
Very eager to dig into technical
issues to figure out the root cause.
Willingness to work in a start-up software company.
Bring a positive, collaborative, team-oriented attitude to the office and your customers
Background in the online marketing field.
Business Manager, Google
, Google Analytics.
JOIN TO US
Send your CV to firstname.lastname@example.org or click on the “Apply Now” button.