R&D Support Engineer (Tier 3 Support)
Tel Aviv – R&D Support Team
Join the top tier of technical support at Albert.
Responsibilities:
The R&D Support Team is the top tier of technical support at Albert. As part of the team you will:
- Provide R&D level (Tier 3) support for Account Managers, Professional Services, and Data Researchers.
- Handle day to day activities in terms of deep investigation of support tickets, escalation handling, monitoring alarms, and alerts.
- Work with developers and product teams to resolve problems in production and deliver fixes.
Requirements:
Requirements:
- 2+ years of proven experience as a Tier 3 support engineer.
- Bachelor’s degree in information systems, software engineering or equivalent.
- High-level of troubleshooting production bugs, logs analysis, and performance troubleshooting.
- Very eager to dig into technical support issues to figure out the root cause.
- Experience with SQL scripting.
- Willingness to work in a start-up software company.
- Bring a positive, collaborative, team-oriented attitude to the office and your customers every day.
Advantage:
- Background in Python programming, Javascript.
- Background in the online marketing field.
- Familiarity with Facebook Business Manager, Google Adwords, Google Analytics.
JOIN TO US
Send your CV to liat@zoomd.com or click on the “Apply Now” button.