The R&D Support Team is the top tier of technical support at Albert. As part of the team you will:
Provide R&D level (Tier 3) support for Account Managers, Professional Services, and Data Researchers.
Handle day to day activities in terms of deep investigation of support tickets, escalation handling, monitoring alarms, and alerts.
Work with developers and product teams to resolve problems in production and deliver fixes.
2+ years of proven experience as a Tier 3 support engineer.
Bachelor’s degree in information systems, software engineering or equivalent.
High-level of troubleshooting production bugs, logs analysis, and performance troubleshooting.
Very eager to dig into technical support issues to figure out the root cause.
Experience with SQL scripting.
Willingness to work in a start-up software company.
Bring a positive, collaborative, team-oriented attitude to the office and your customers every day.
Background in the online marketing field.
Familiarity with Facebook Business Manager, Google Adwords, Google Analytics.
JOIN TO US
Send your CV to firstname.lastname@example.org or click on the “Apply Now” button.
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