Job Detail

Professional Services Consultant
Tel Aviv – Professional Services

Serve as a trusted advisor to clients throughout the account lifecycle – implementation, planning, campaign launch, ongoing support and success measurement.

Responsibilities:

Combine digital media consultancy expertise, channel-specific and cross-channel technical knowledge, and industry experience to deliver value-add services to Albert’s customers. Serve as a trusted advisor to clients throughout the account life-cycle: implementation, planning, campaign launch, ongoing support and success measurement. Interpret the unique business and end-user requirements of our customers to deploy Albert in a way that maximizes performance and satisfaction.

Enablement Services

  • Understand and document business needs, challenges, goals, and strategies.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Manage customer implementations, including technical integrations and account configuration.
  • Provide virtual and onsite training sessions and develop materials for an educational knowledge center.

Technical Support

  • Provide consultative and hands-on support to optimize Albert based on unique customer requirements.
  • Assist with set-up and maintenance of campaign settings and configuration.
  • Work with Account Managers to translate strategic decisions into Albert solutions.
  • Provide responsive and knowledgeable technical support and assist with Help Desk ticketing process.
  • Work with account managers and data analysts to identify client needs and solve problems.
Requirements:
  • Previous experience in Customer Success /Technical Support positions.
  • Excellent client enablement skills including implementations, training, and ongoing support.
  • Previous Technical experience and ability to learn and master existing and new technologies quickly.
  • Ability to convey expertise in the digital marketing landscape, industry trends, and best practices.
  • English - mother tongue level.
JOIN TO US
Send your CV to cv@albert.ai or click on the “Apply Now” button.