Professional Services Consultant

Tel Aviv – Customer Success

Combine digital media consultancy expertise, channel specific and cross-channel technical knowledge, and industry experience to deliver value-add services to Albert’s customers. Serve as a trusted advisor to clients throughout the account lifecycle – implementation, planning, campaign launch, ongoing support and success measurement. Interpret the unique business and end-user requirements of our customers to deploy Albert in a way that maximizes performance and satisfaction.

Job Responsibilities:
Enablement Services

  • Work with customers to understand and document business needs, challenges, goals, and strategies
  • Proactively assesses, clarify, and validate customer needs on an ongoing basis
  • Manage customer implementations, including technical integrations and account configuration
  • Provide virtual and onsite training sessions and develop materials for an educational knowledge center

Solution Optimization

  • Provide consultative and hands-on support to optimize Albert based on unique customer requirements
  • Assist with set-up and maintenance of client dashboards, campaign settings, and creative materials
  • Work with Account Managers to translate strategic decisions into Albert solutions

Technical Support

  • Provide responsive and knowledgeable technical support and assist with Help Desk ticketing process
  • Work with Data Research and Product departments to identify client needs and solve problems

Job Requirements:

  • Ability to learn and master existing and new technologies quickly
  • Excellent client enablement skills including implementations, training and ongoing support
  • Ability to convey expertise in digital marketing landscape, industry trends, and best practices

Send your CV to cv@albert.ai or click on the “Apply Now” button.